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Shipping and Delivery Terms

 

 

We deliver worldwide

 



Please Log-in to see the exact shipping costs you will be charged with

 

 



With Mad4One your parcel is always insured

From the producer of your unicycle to destination, wherever you are, in safety.

The coverage is valid worldwide.


With Mad4One your package is always insured. The insurance refers to the value of the material ordered and sent to you, including the transport cost you have paid us.

 

When is the insurance activated?

The insurance coverage is activated when the courier officially declares the loss of your package. As soon as we receive this declaration we replace the product that have been lost with one totally in compliance with your initial order.

 




Now costs, delivery terms and other useful information

 

Service updates due to COVID-19 outbreak

As a result of the declared coronavirus pandemic stringent containment measures have been imposed by the Ministry of Health of the different countries.
As regards deliveries temporary restrictions towards specific countries have been declared by some shipping agents.
The situation is however very dynamic and may change even on a weekly base due to the evolution of the pandemic in the various geographical areas of the world.
We continue to operate in line with demand and the needs of our customers and keep ourselves constantly updated on the evolution of this situation.
Furthermore, in order to ensure deliveries worldwide we have decided to widen our shipping agent choice.
This enable us to switch from one to the other agent in case of suspension of service declared by one or the other partner or in case of unacceptable delays due to the restrictions in place.

 

 

Please LOG-IN in order to know the exact delivery price you will be charged with for the material you are going to buy.

 

ITALY

Order with a purchasing value below EUR 80.00 - the delivery cost will be EUR 9.50

Order with a purchasing value above EUR 80.00 - the delivery cost will be EUR 1.00

 

EU-Countries

Order with a purchasing value below EUR 80.00 - the delivery cost will be EUR 16.00

Order with a purchasing value above EUR 80.00 - the delivery cost will be EUR 4.00

 

 

EXTRA EU-Countries

Order with a purchasing value (excl. VAT)  below EUR 150.00 - the delivery cost can vary from EUR 19.00 to EUR 29.00 depending on the country  of destination

Order with a purchasing value (excl. VAT)  above EUR 150.00 - the delivery cost can vary from EUR 29.00 to EUR 71.00 depending on the country of destination  


These are briefly the rules applied to the delivery costs, however, as said above, we kindly ask you to LOG-IN in order to see the exact cost you will pay, if you confirm your order.

 

 

 

 

Delivery to us and return in case of Maintenance Service, Check-up and Repair of your unicycle

For the time being we ask you to contact us in advance in case of delivery of your unicycle for Repair or Maintenance. We will confirm you asap the delivery cost you will pay.

 

 

 

How long will your shipment take to reach its destination?


Transit time may vary based on the destination postal code and the containment measures that are applied in the different countries.

Actually we record the following delivery time:

ITALY: 1 working day m pick up of the parcel from our stock.

EU COUNTRIES: 3-5 working days from pick up of the parcel from our stock.

EXTRA EU COUNTRIES: 6-10 working days  from pick up of the parcel from our stock.

However this transit time is to be considered indicative due to the actual situation.

 

We track your parcel up to destination

  • the shipping agent will notify you the pick-up of your parcel 
  • We will send you an email with the waybill and the delivery documents so you can track your parcel online.
  • the shipping agent will inform you in advance when your parcel is going to reach destination.
  • If you need additional information or support do not hesitate to contact us, we will be your interface with the currier until delivery is completed.

 

 

 

Return of goods

Please read paragr. 11 of our GSC.

 

 

 

Payment can be carried out as follows

  • credit card
  • bank transfer


 

Excellent conditions for Non-European Citizens who purchase directly at our warehouse

It's a simple, safe and fast procedure and the Italian VAT (22%) will be credited back to you.

Please click on the image for more infos about this procedure.

 

 

 

 

 

Pick-Up at our warehouse 

For the time being the pick up at our store of the product you purchased online may still take place but all safety measurements for the containment of the coronavirus pandemic have to be put in place.
Please contact us in advance in order to fix the appointment.

 


Delivery during Events

For the time being Mad4One will not attend any national or international event.

 

 


GENERAL RULE

valid for all your orders you receive by courier


What do I do if I receive a damaged package?

When you receive goods delivered by courier we recommend that you proceed as follows.

Upon delivery, the courier will ask you to sign the courier delivery note to prove that he has delivered the package to the address or person who was to receive it.

Check that the number of packages matches that indicated on the shipping documents.

Check that the packaging is complete, undamaged, dry and unopened. Check that metal strapping and adhesive tapes have not been broken.

Any damage, or discrepancy in the number of packages or other details must be reported immediately to the courier making the delivery.

In these circumstances the goods should be accepted with reserve, writing “Accepted with reserve” on the courier’s delivery note only (and not on any other document).

This is a formula that indicates that you have received the package, but that something may have gone wrong.

The reserve allows you to check the contents at a later time, since the courier by law does not allow you to open the package until you have signed.

If you accept with reserve because there are visible damage, write the reason clearly on the bill: “Goods accepted with reserve because packing damaged, or packages missing etc.

Photograph the bill with your note and the package in the condition you received it.

This is a standard procedure, which applies to all your purchases received by courier regardless of the seller (whether domestic or foreign).

 

What does Mad4One in such cases?

If you then open the parcel and you see that the content has also been damaged, contact us immediately by sending us:

  • photo of the package not yet opened
  • photos of the damaged content
  • copy of the courier delivery note you signed with the note "accepted with reserve".

We will immediately contact the courier and manage the case up to its closure keeping you constantly updated.


 

 

We are at your side 

For technical information, assistance or advice please don't hesitate to get in touch with us. We are at your disposal

 

 


Marco Vitale  (Italian - English)

   0039 335 6042430        

   marco@unaruota.com 

 

 

 

Amedea Bruni  (Italian - English - German)

   0039 335 271279         

  amedea.bruni@unaruota.com

 
 
 
 
 

 

 

 

 

 

 

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